It’s no secret that some of your employees are disengaged. According to Gallup, only 36% of employees are actively engaged at work — which means that 64% of us are not. The reason? Well, there are many, but the most…Read More
Speeding Up Workflows: Out-of-the-Box vs. Customized Solutions … Which Is Better?
Business runs on processes. Every organization has them, and every organization needs them to run smoothly. The challenge is many of those processes are inefficient and disjointed, negatively impacting productivity and the customer experience. And while it’s likely you already…Read More
Value-Based Contracting: How Payers Leverage Technology to Negotiate Agreements with Attainable Outcomes
While attending conferences lately, I’ve noticed a trend. There’s a lot of talk about value-based contracting, how to keep up with the changes, and for payers, how to use data more effectively to negotiate pricing. Here’s a few examples of…Read More
73% of Customers Say “Experience” Is Key to Loyalty – How to Use Automation to Boost Retention and Growth
By Zach Tabor and Jon Swisher Do you remember your last amazing customer experience? Maybe you were so delighted you told several friends. Perhaps you shared the details on social media. Regardless, research says that in that moment, your brand…Read More
New Podcast on Healthcare Payer Industry Trends
If you’ve enjoyed the blogs from Kiriworks’ own Angie Adams, you’ll want to listen to this recent Becker’s Healthcare podcast on healthcare payer industry trends and how health plans can leverage technology to address them. Catch the 10-minute podcast interview here….Read More
Are You Worried About Robotic Process Automation Security Risks?
Robotic process automation (RPA) is a technology that helps organizations automate routine, mundane tasks, which in turn, supports a more productive workforce. Offloading repetitive, tedious work may also improve employee satisfaction. The majority of companies surveyed in this study believe…Read More
Worried About Getting Audited?
Turn to Technology to Reduce Your Compliance Risks and Increase Employee Satisfaction As a healthcare payer, you work hard to process claims, manage appeals and grievances, and satisfy your members. But, despite your best compliance efforts, the risk of an…Read More
How Payers Improve Agility and Compliance Through Intelligent Automation
As a health care payer, you face many demands, including the need to work faster, improve efficiency and reduce compliance risks. You have other struggles, too. You’ve got to keep up with all the mergers and acquisitions happening across the…Read More
How Payers are Supporting Health Equity and the Role of Technology
According to the Robert Wood Johnson Foundation, addressing health equity “…requires removing obstacles to health such as poverty, discrimination, and their consequences, including powerlessness and lack of access to good jobs with fair pay, quality education and housing, safe environments,…Read More
Healthcare Payers: Are You Playing Defense or Offense?
Healthcare payers have a lot on their plates. Everything from staffing shortages to keeping up with changing regulations to meeting growth objectives leaves many health plans with little choice but to react to challenges rather than proactively solving them. Without…Read More