Managing Provider Outreach

Kiriworks Provider Outreach delivers health plans a dynamic platform for outreach management and analysis for their provider network. Whether it is attestations, surveys, questionnaires, or staff verification – Provider Outreach is used to design, distribute, manage and report on all aspects of your provider outreach program.​

Our solution allows health plans to develop universal form templates that meet brand standards and compliance guidelines Once a template is selected, Provider Outreach is used to manage the creation, approval and implementation of the form prior to distribution to the provider network. Whether it is a single survey or a multi touch campaign, Provider Outreach delivers health plans the ability to execute their provider outreach strategy. From a single screen, users can see the status of a campaign including in progress, completed and past due surveys. To ensure compliance, campaigns can also be configured to remind providers to complete time sensitive responses

Features

Kiriworks Provider Outreach electronic forms example

Electronic Forms

Uses electronic forms to gather important provider data. Electronic forms are sent via email, allowing providers to easily fill out and send back the required information.

  • Reduction in scanning​
  • No longer need for paper​
  • Reduction in postage costs​
Kiriworks Provider Outreach library of form templates

Library of Form Templates

Stores all forms in one location ensuring the most up to date and accurate forms are sent to providers.

  • One central location for all form templates ​
  • Reuse forms from prior campaigns​
  • Customized to your organization​
Kiriworks Provider Outreach campaign creation example

Campaign Creation

Campaigns are used to send out forms such as questionnaires, surveys and/or attestations. Once set up the forms will be automatically sent to your providers either on an annual basis or reoccurring.

  • Track which forms are sent out throughout the year​
  • Configure multi-touch campaigns​
  • Manage the start and end dates​

Benefits

  • Reduce paper forms

    Electronic forms mirror the look of paper forms reducing the amount of incoming and outgoing mail.​

  • Avoid Delays

    Campaigns can be set on a reoccurring basis and notifications alert providers of expiring forms.​

  • Data Collection

    Review and analyze all provider data in one central location enabling you to create follow-up tasks for the network management team.​

  • Real Time Monitoring

    A complete view of all submitted and incomplete forms from one dashboard​

  • Process Management

    Manage the creation and approval of forms prior to sending to providers.​

  • Multi-touch Campaigns

    Upload campaign recipients from excel and easily save revisions as new providers are added to network.​

“With OnBase, we can leverage our existing system as it is easy to customize and continues to fit the needs of our business. Every piece we build is like a Lego block that you can build on top of, and it can be used in other workflows and Unity Forms.”
Senior Director of Analytics, Magellan Health

DISCLAIMER: While Kiriworks healthcare payer accelerator products are designed to aid in the collection, management and reporting of business content, these products do not relieve users of responsibility to insure compliance with all applicable state and federal regulations and implement procedures to examine and verify for completeness and accuracy of all data and output before its use.