Healthcare payers have a lot on their plates. Everything from staffing shortages to keeping up with changing regulations to meeting growth objectives leaves many health plans with little choice but to react to challenges rather than proactively solving them. Without…
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Healthcare payers have navigated many difficult challenges over the past few years, including rapid digital transformation, rising customer demands and an ongoing talent shortage. Weathering these challenges required you to become more agile than ever before because, frankly, you had…
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IT departments everywhere must manage fast-changing cybersecurity threats, provide support and proactive service to its organization and keep up with digital transformation – all while trying to address the IT talent shortage. A recent report found that workload was listed…
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The signs that your legacy application is underperforming may have been showing for some time. The system is slow, the vendor no longer supports the application, or it doesn’t integrate well with newer technologies. And, while employees may have even…
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As a business director, you’re skilled at communicating with unhappy members, efficiently managing the appeals and grievances process and ensuring that the work gets done correctly. But when you do your job well, your manager might question the need to…
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Greetings and welcome to 2019! As you begin planning your new year and accomplishing goals, we wanted to share with you some upcoming healthcare related conferences we will be supporting in February, March and April. First we’re looking forward to…
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5…4…3… 2…1 ????, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel…
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Much of the discussion last week at the Optimizing Appeals & Grievances and Improving ODAG & CDAG Outcomes Conference centered around accountability and company culture. There was also a great deal of attention given towards the ability to pull Universes on…
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