Support Services
Kiriworks Support Services is the perfect choice for clients that are looking to maximize the investment in their system. Our dedicated support team will provide system assistance and escalate urgent issues. We periodically evaluate system health and provide the training and tools your team needs to stay knowledgeable and keep your system running smoothly. More contact with the Kiriworks Customer Care Team means your team will learn new things faster, master new topics and get answers quickly. Being proactive with a comprehensive support package is a predictable expense that will minimize your risk and reduce downtime of your critical software system. What can we do to help?
Why?
Kiriworks Support Services is a robust support offering designed to compliment and assist your current in-house IT team. Increased contact with Kiriworks Customer Care provides your team with the opportunity for increased exposure to new industry topics, acquire another set of eyes on important changes/challenges, as well as the ability to expedite issues and troubleshoot more quickly. We will also periodically evaluate your system health and provide the training and tools your team needs to follow best practices and keep your system running predictably.
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Advantages
- Predictable Expense: Controls IT costs
- Embrace collaboration with Kiriworks
- Implement strategic changes faster
- Faster resolutions increases efficiency
- Learn from our trained, certified and experienced team
- Take advantage of guided discussion opportunities
- Maximize use of OnBase system
- Highest utilization of staff resources
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Benefits
- Faster SLA – 4 hour email / 1 hour phone
- Phone Support/Remote Sessions for no charge
- Initial Troubleshooting of customizations is included
- Afterhours Work at standard professional services rates
- Annual Health Checks at no additional charge
- Unlimited Support – no barriers to unlimited support when you need it
