It’s no secret that some of your employees are disengaged. According to Gallup, only 36% of employees are actively engaged at work — which means that 64% of us are not. The reason? Well, there are many, but the most…
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Healthcare Payers: Are You Playing Defense or Offense?
Healthcare payers have a lot on their plates. Everything from staffing shortages to keeping up with changing regulations to meeting growth objectives leaves many health plans with little choice but to react to challenges rather than proactively solving them. Without…
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Loss Aversion: Is It Holding You Back?
Healthcare payers have navigated many difficult challenges over the past few years, including rapid digital transformation, rising customer demands and an ongoing talent shortage. Weathering these challenges required you to become more agile than ever before because, frankly, you had…
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How to Eliminate IT-Related Bottlenecks That Are Sabotaging Productivity
IT departments everywhere must manage fast-changing cybersecurity threats, provide support and proactive service to its organization and keep up with digital transformation – all while trying to address the IT talent shortage. A recent report found that workload was listed…
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How to Build a Case for Replacing Legacy Applications
The signs that your legacy application is underperforming may have been showing for some time. The system is slow, the vendor no longer supports the application, or it doesn’t integrate well with newer technologies. And, while employees may have even…
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Appeals & Grievances: Hitting a Roadblock Getting Your Budget Approved?
As a business director, you’re skilled at communicating with unhappy members, efficiently managing the appeals and grievances process and ensuring that the work gets done correctly. But when you do your job well, your manager might question the need to…
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Don’t listen to what they say – GO SEE.
Greetings and welcome to 2019! As you begin planning your new year and accomplishing goals, we wanted to share with you some upcoming healthcare related conferences we will be supporting in February, March and April. First we’re looking forward to…
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Your Best Teacher Is Your Last Mistake
5…4…3… 2…1 ????, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel…
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You Can’t Manage What You Can’t See – Thoughts from the Optimizing Appeals & Grievances Conference
Much of the discussion last week at the Optimizing Appeals & Grievances and Improving ODAG & CDAG Outcomes Conference centered around accountability and company culture. There was also a great deal of attention given towards the ability to pull Universes on…
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