West Bend Mutual Insurance Company, a relationship-based, property casualty Insurance provider has been supplying valuable insurance coverage and service to home, auto and business owners throughout the Midwest for more than 120 years.
In an effort to maintain their commitment of providing the most efficient and positive experience for their customers, West Bend began searching for a document capture solution that would be flexible enough to integrate with their existing software packages and enable them to improve efficiencies and customer response times. After working with a third party analyst to evaluate multiple capture solutions, West Bend chose the industry leading Kofax Capture Solution.
“Our main goal was to implement a single capture system that would not only integrate with our existing systems, accurately identify documents and reduce the manual process that has hampered our efficiency, but also be flexible enough for us to expand it throughout our enterprise.” Explains Ryan Dove, IT director at West Bend. “The Kofax Capture System proved to be the best solution to accomplish all of our objectives with a single product.”
Already an established hardware partner with West Bend, Kiriworks’ experience with Advanced Capture and relationship with Kofax created a natural collaboration for this project. West Bend chose a solution comprised of Kofax Capture and Kofax Transformation Modules (KTM) to maximize the ROI. This software suite enables West Bend to more quickly identify documents, significantly speed up classification and routing of those documents and reduce the time and expense associated with manually processing documents.
Security MicroImaging’s executive vice president, services, Chris Maertz worked closely with West Bend to understand their challenges and present a strong solution. “West Bend has been capturing documents for over a decade and was looking for a new capture platform that would provide immediate value, while providing opportunity for additional automation. We were very confident in Kofax’s ability to integrate with their in-house systems and with Kofax’s ability to replace their existing document capture process, and provide a platform for future data capture and extraction. West Bend will have a world class system which will allow them to automate much of their document classification and data extraction activities in the future.”
Kiriworks, Inc. is a leading provider of process management solutions and services that optimize and transform today’s business. For over 45 years, industry leading technology and expertise from Kiriworks have increased user productivity, reduced operating costs and improved the customer experience for organizations in the insurance, healthcare, government and manufacturing industries. For more information visit Kiriworks.com.