Struggling with an outdated claims management system, one of the largest health insurers in the country was looking for a solution that would provide greater visibility into their existing claims process. Choosing OnBase WorkView enabled them to track the claims in need of processing and also distribute the workload across a department.
Kiriworks product marketing manager, Katie Shaw says, “Using WorkView now provides them a real time look into the inventory of work they have. It offers functionality to parcel out the work to the appropriate users and track activities surrounding that claim.”
Used largely in their call and claims center, they are now able to see exactly where a claim is in the process, who is actively working on the claim and gain insight into the work load of each team member.
Kiriworks, Inc. is a leading provider of process management solutions and services that optimize and transform today’s business. For over 45 years, industry leading technology and expertise from Kiriworks have increased user productivity, reduced operating costs and improved the customer experience for organizations in the insurance, healthcare, government and manufacturing industries. For more information visit Kiriworks.com.