Increasing demand for Managed Services offerings has enabled Kiriworks to continue adding to it’s Customer Care Team. One of Kiriworks largest OnBase customers recently added Managed Services to their portfolio, relieving their staff of managing system maintenance tasks and taking advantage of the deep knowledge and experience of the Kiriworks team. Many organizations, large and small are moving to a Managed Services program to relieve bandwidth on internal resources, budget for predictable monthly system expenses and greatly reduce the chance of system outages/down time.
Greg Wheeler, Kiriworks VP of Customer Support is encouraged by his departments growth, especially with the increased demand in the Managed Services area. “Managed Services is ideal for companies looking to be as proactive as possible, and want their staff focusing on higher value projects instead of handling routine tickets and maintenance. With a managed services program our Customer Care Team fills the administrator role, handling end-user issues directly while managing and monitoring your solution for any signs of trouble. Unlike outsourcing, with Managed Services you retain full visibility into the process and management of your systems – we just take on the tasks. It’s a great service for our customers and reduces the opportunity for system downtime.”
Think a managed services program might be right for your company? Contact us and let’s talk about maximizing your investment in OnBase and Kiriworks.
Kiriworks, Inc. is a leading provider of process management solutions and services that optimize and transform today’s business. For over 45 years, industry leading technology and expertise from Kiriworks have increased user productivity, reduced operating costs and improved the customer experience for organizations in the insurance, healthcare, government and manufacturing industries. For more information visit Kiriworks.com.
It was over ten years ago when Hyland took over Nashville and I last took the general session stage at CommunityLIVE (at that time called the OnBase Training & Technology Conference). For those that don’t know my background, I started my career in Content Services at Hyland as a Product Evangelist. This year will be my 12th CommunityLIVE. Now, I […]
There is no way to sugar coat it – Medicare Advantage plans are not meeting their customer satisfaction goals. Surveys prove it, with satisfaction having dropped from 2017 to 2018. One of the main drivers for the discouraging results is a lack of communication. Health plans are not leveraging communication strategies to engage members even though it’s the most effective […]
Much of the discussion last week at the Optimizing Appeals & Grievances and Improving ODAG & CDAG Outcomes Conference centered around accountability and company culture. There was also a great deal of attention given towards the ability to pull Universes on demand. These topics along with better ways to manage your day to day workloads are common challenges we hear from […]
Life is full of different experiences. Take a moment to think about the last really good experience you had. What was it about the experience that made it so positive? Now think about the last horrible experience you had. What was it that made the experience so poor? I’m betting that the factors behind why your experience was positive or […]