System Administrator

Increasing demand for Managed Services offerings has enabled Kiriworks to continue adding to it’s Customer Care Team. One of Kiriworks largest OnBase customers recently added Managed Services to their portfolio, relieving their staff of managing system maintenance tasks and taking advantage of the deep knowledge and experience of the Kiriworks team. Many organizations, large and small are moving to a Managed Services program to relieve bandwith on internal resources, budget for predictable monthly system expenses and greatly reduce the chance of system outages/down time.

Managed Services is ideal for companies looking to be as proactive as possible, and want their staff focusing on higher value projects instead of handling routine tickets and maintenance. With a managed services program the Kiriworks Customer Care Team fills the administrator role, handling end-user issues directly while managing and monitoring your solution for any signs of trouble. Unlike outsourcing, with Managed Services you retain full visibility into the process and management of your systems – we just take on the tasks. Think a managed services program might be right for your company? Contact us and let’s talk about maximizing your investment in OnBase and Kiriworks. 

About Kiriworks
Kiriworks, Inc. is a leading provider of process management solutions and services that optimize and transform today’s business. For over 45 years, industry leading technology and expertise from Kiriworks have increased user productivity, reduced operating costs and improved the customer experience for organizations in the insurance, healthcare, government and manufacturing industries. For more information visit Kiriworks.com.

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Things That Are Better Together

There are many things in this world that make us happy and bring us joy. Sometimes when those great things are combined with other wonderfully, great things they become AMAZING! Simply put…they are Better Together. Here are a few of those amazing things: Peanut butter and jelly Milk and cookies – especially chocolate chip! Netflix and your couch Danny and […]

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Uncertainty…How are you handling it?

Studies have shown that most people would rather be unhappy than uncertain. But when you are unhappy, you are less motivated, more stressed and may just feel lost. Why would you want to feel that way? And doesn’t that seem worse than being uncertain? Plus, how you deal with uncertainty can define your path towards happiness and overall success! So […]

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Ford, Chevy…and OnBase?

Maintenance… Whether you love it or hate it, you have to do it. Change your oil, check your fluids, check your brakes, check your tire pressure and tread… If you are like me, these are all things you have heard from either your Dad, a friend, or a mechanic (I am lucky enough to have a brother that happens to […]

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Is Your ECM System an Off-The-Rack or Tailored Fit?

I may not be the most fashionable person, but even I know the difference between something off-the-rack functional that fits like a brown paper bag, and something tailored specifically to fit your measurements. Comparably, software can be crafted the same way. Picture your favorite shirt. You know the one. It’s worn in and comfortable and you can usually be found […]

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October 9, 2017

NEWS CLIP: Kiriworks, Inc. grows Customer Care Team by 50% over 2 years

Increasing demand for Managed Services offerings has enabled Kiriworks to continue adding to it’s Customer Care Team. One of Kiriworks largest OnBase customers recently added Managed Services to their portfolio, relieving their staff of managing system maintenance tasks and taking advantage of the deep knowledge and experience of the Kiriworks team. Many organizations, large and small are moving to a Managed […]
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Will your scanner work when you upgrade your PC?

Support for Windows XP will end on April 8th 2014. If you have an older scanner that is connected to a PC running XP, you may not be aware that your scanner will not work and/or be supported with Windows 7 or Windows 8. If your scanner is connected to the PC via SCSI (a thicker cable running from the […]
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“Novell Security” – Please Don’t Use This Confession time: We have very few customers using Novell, and this option only exists for legacy compatibility with older systems. Hyland even states in the Authentication MRG that: “Novell Security is not currently supported. Security must be configured using one of the other available Source of Security Information configurations.” If you’re already using […]
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OnBase Network Security Explained: One Less Password Please! (Part 1)

Logins and their associated passwords have been used on computers since almost the beginning of time.  And with this need for authentication, every software platform has tried to make it easier to grant appropriate access to resources like file shares, email, and applications. Managing a user’s identity is important, with many different software companies implementing their own solutions. The problem […]