IT

We all know the adage…you don’t know what you don’t know. Time and time again while working in the world of enterprise information software I see this first hand. We speak with managers and executives that don’t even realize how far enterprise information platforms have come or just how impactful they can be to your business process. To often we hike to work and go through the motions never putting much thought into HOW we do things or if it’s the most effective way to do it. Every organization is looking to cut costs and improve productivity but too often shrug off digital transformation because they are intimidated by the initial costs without evaluating the longer term savings.

As an Enterprise Information Platform system provider and integrator our goal is to help you do your job faster, more efficiently, more accurately and for less cost. Yes, we are in the business of selling but our larger objective is to take a look at your business process, whether in accounts payable, accounts receivable, human resources, operations or just about any other department in your organization and make it stronger. All too often we hear – “I already have a document repository”, “our process is working fine as it is” or “we built our own system”. If things really are working fine and you’ve evaluated your options then you already know:

  • How much does it cost to process a single invoice? (industry average is 8.8 days, with ECM it’s 4 hours!)
  • How much time do your HR professionals spend onboarding new employees and obtaining sign off on policy & procedures? (average cost per hire is $4,000!)
  • Have you paid fines for compliance shortfalls or failing to meet compliance deadlines?
  • How much money did you sacrafice in 2017 by not capturing early payment discounts?
  • Does your management team have immediate visibility into the status of every case, account, complaint, document or claim?
  • How many manual data mistakes resulted in lost profits in 2017? (Common business concept: $1-$10-$100 rule)
  • How much money was spent on paper, printers, ink and document storage in 2017?

If you don’t know the answer to these types of questions about your business process then you probably haven’t fairly evaluated what digital transformation can do for your organization. You might be shocked to find out how much these issues can be costing your department and your company.

When was the last time you set aside some time to truly evaluate the efficiency of your tools and process? If you have, are you asking for a faster horse or are you pursuing the most advanced innovations to improve your business? Don’t think you have the budget for an enterprise system? You’d be surprised how cost-effective a solution can be when you start with a single department implementation, consider the ROI opportunities and have the confidence that you’ve invested in the right tool for ease of integration, future expansion and the additional savings you’ll experience when you expand into other departments within your organization.

We understand that taking the time to evaluate your process can be a significant commitment for you and your team on top of your other responsibilities, but it will be worth it. We also understand that you might not KNOW all the information we’re asking for and that’s why we work through a discovery process to gain as much information as possible before we start this journey with you. The true end game is to craft the most innovative solution that will not only maximize your investment and solve your process challenges but also improve customer service and/or member retention. Together we can improve the efficiency of your process, provide greater access to information, improve service, reduce manual errors while saving your department or organization time and money. Stop asking for a faster horse and start your journey to digital transformation.

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You Can’t Manage What You Can’t See – Thoughts from the Optimizing Appeals & Grievances Conference

Much of the discussion last week at the Optimizing Appeals & Grievances and Improving ODAG & CDAG Outcomes Conference centered around accountability and company culture.  There was also a great deal of attention given towards the ability to pull Universes on demand.  These topics along with better ways to manage your day to day workloads are common challenges we hear from […]

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Building a Strong Network: It Takes an Empowered Team

Life is full of different experiences. Take a moment to think about the last really good experience you had. What was it about the experience that made it so positive? Now think about the last horrible experience you had. What was it that made the experience so poor? I’m betting that the factors behind why your experience was positive or […]

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The Secret to Improving Member Experience? Hint: It’s Probably Not What You Think.

Life is full of different experiences. Take a moment to think about the last really good experience you had. What was it about the experience that made it so positive? Now think about the last horrible experience you had. What was it that made the experience so poor? I’m betting the factors behind why the experience was positive or negative […]

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Digital Transformation in Manufacturing: Getting You Ready For Race Day

A couple years ago when I started thinking about running my first half marathon I knew it was going to be a real project and a real commitment. See, running doesn’t come easily or naturally to me and I don’t hesitate to say I’m usually bringing up the rear in most of my races. Although I’ve been an athlete my […]

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December 13, 2017

Are You Asking For A Faster Horse?

We all know the adage…you don’t know what you don’t know. Time and time again while working in the world of enterprise information software I see this first hand. We speak with managers and executives that don’t even realize how far enterprise information platforms have come or just how impactful they can be to your business process. To often we […]
October 27, 2017

Balance is the key to life.

We hear it all the time…everyone is striving to achieve work life balance. But what does that really mean? Finding time for yourself? Making your personal life easier? More convenient? Spending more time with family? Creating more time for hobbies or friends? It can be all of those things and more. When you really think about “life”, we have access […]
October 9, 2017

NEWS CLIP: Kiriworks, Inc. grows Customer Care Team by 50% over last 2 years

Increasing demand for Managed Services offerings has enabled Kiriworks to continue adding to it’s Customer Care Team. One of Kiriworks largest OnBase customers recently added Managed Services to their portfolio, relieving their staff of managing system maintenance tasks and taking advantage of the deep knowledge and experience of the Kiriworks team. Many organizations, large and small are moving to a Managed […]
August 31, 2017

Things That Are Better Together

There are many things in this world that make us happy and bring us joy. Sometimes when those great things are combined with other wonderfully, great things they become AMAZING! Simply put…they are Better Together. Here are a few of those amazing things: Peanut butter and jelly Milk and cookies – especially chocolate chip! Netflix and your couch Danny and […]