ECM strategy

We all know the adage…you don’t know what you don’t know. Time and time again while working in the world of enterprise information software I see this first hand. We speak with managers and executives that don’t even realize how far enterprise information platforms have come or just how impactful they can be to your business process. To often we hike to work and go through the motions never putting much thought into HOW we do things or if it’s the most effective way to do it. Every organization is looking to cut costs and improve productivity but too often shrug off digital transformation because they are intimidated by the initial costs without evaluating the longer term savings.

As an Enterprise Information Platform system provider and integrator our goal is to help you do your job faster, more efficiently, more accurately and for less cost. Yes, we are in the business of selling but our larger objective is to take a look at your business process, whether in accounts payable, accounts receivable, human resources, operations or just about any other department in your organization and make it stronger. All too often we hear – “I already have a document repository”, “our process is working fine as it is” or “we built our own system”. If things really are working fine and you’ve evaluated your options then you already know:

  • How much does it cost to process a single invoice? (industry average is 8.8 days, with ECM it’s 4 hours!)
  • How much time do your HR professionals spend onboarding new employees and obtaining sign off on policy & procedures? (average cost per hire is $4,000!)
  • Have you paid fines for compliance shortfalls or failing to meet compliance deadlines?
  • How much money did you sacrafice in 2017 by not capturing early payment discounts?
  • Does your management team have immediate visibility into the status of every case, account, complaint, document or claim?
  • How many manual data mistakes resulted in lost profits in 2017? (Common business concept: $1-$10-$100 rule)
  • How much money was spent on paper, printers, ink and document storage in 2017?

If you don’t know the answer to these types of questions about your business process then you probably haven’t fairly evaluated what digital transformation can do for your organization. You might be shocked to find out how much these issues can be costing your department and your company.

When was the last time you set aside some time to truly evaluate the efficiency of your tools and process? If you have, are you asking for a faster horse or are you pursuing the most advanced innovations to improve your business? Don’t think you have the budget for an enterprise system? You’d be surprised how cost-effective a solution can be when you start with a single department implementation, consider the ROI opportunities and have the confidence that you’ve invested in the right tool for ease of integration, future expansion and the additional savings you’ll experience when you expand into other departments within your organization.

We understand that taking the time to evaluate your process can be a significant commitment for you and your team on top of your other responsibilities, but it will be worth it. We also understand that you might not KNOW all the information we’re asking for and that’s why we work through a discovery process to gain as much information as possible before we start this journey with you. The true end game is to craft the most innovative solution that will not only maximize your investment and solve your process challenges but also improve customer service and/or member retention. Together we can improve the efficiency of your process, provide greater access to information, improve service, reduce manual errors while saving your department or organization time and money. Stop asking for a faster horse and start your journey to digital transformation.

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New CMS Guidance

  As part of an initiative to streamline the Medicare Advantage and Prescription Drug appeals and grievance processes, CMS has consolidated Chapter 13 of the Medicare Managed Care Manual and Chapter 18 of the Prescription Drug Benefit Manual into one comprehensive guidance document. They are doing this to better align and provider a more defined, straightforward and non-repetitive understanding of […]

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Your Best Teacher Is Your Last Mistake

5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]

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How Painful is Your Contracting Process?

Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]

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Why CommunityLIVE 2018? So Much More Than Just A Conference…

It was over ten years ago when Hyland took over Nashville and I last took the general session stage at CommunityLIVE (at that time called the OnBase Training & Technology Conference). For those that don’t know my background, I started my career in Content Services at Hyland as a Product Evangelist. This year will be my 12th CommunityLIVE. Now, I […]

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December 13, 2017

Are You Asking For A Faster Horse?

We all know the adage…you don’t know what you don’t know. Time and time again while working in the world of enterprise information software I see this first hand. We speak with managers and executives that don’t even realize how far enterprise information platforms have come or just how impactful they can be to your business process. To often we […]
October 27, 2017

Balance is the key to life.

We hear it all the time…everyone is striving to achieve work life balance. But what does that really mean? Finding time for yourself? Making your personal life easier? More convenient? Spending more time with family? Creating more time for hobbies or friends? It can be all of those things and more. When you really think about “life”, we have access […]
July 10, 2017

NEWS CLIP: Kiriworks partners with nation’s largest health payer to implement latest process technology

Kiriworks, Inc. has partnered with the nation’s largest behavioral health payer to extend their enterprise information platform and leverage some of the latest technology from Hyland Software. They are the first OnBase customer in the healthcare payer space to implement this technology and will utilize Document Packets & Packaging to automatically generate contract packets for their provider contracting process. Along […]
February 15, 2017

NEWS CLIP: Kiriworks Implements Cloud Solution for ACA Health Plan

An ACA Health Insurance Cooperative based in Brookfield, WI selected the OnBase enterprise content management cloud solution to manage member and claim documentation. With increasing process and documentation demands they were in need of a solution that would expedite the claims process without compromising the service and attention to detail they have long been known for. OnBase in the Cloud […]