Much of the discussion last week at the Optimizing Appeals & Grievances and Improving ODAG & CDAG Outcomes Conference centered around accountability and company culture. There was also a great deal of attention given towards the ability to pull Universes on demand. These topics along with better ways to manage your day to day workloads are common challenges we hear from health plans all the time. How do we better manage the process, report on it and hold our team accountable – while creating a culture where employees thrive and member service is the highest priority? It’s easier said than done but it starts with a very simple focus – “you can’t manage what you can’t see.”
We know it doesn’t just stop there. In the world of Healthcare Payers and Appeals & Grievances, reporting demands change and evolve all the time. We’ve already started on the 2019 Universe table changes and as your partner we are committed to keeping you one step ahead. Your success is our focus. I’d like to close up my thoughts by thanking Tim and Audrey of RISE, all of the presenters, and the conference sponsors. We were honored to be a part of the event and to continue offering you dialogue, ideas and solutions to your biggest process challenges. On behalf Jon and Matt, we had a wonderful time and look forward to seeing everyone next year.
5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]
Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]
It was over ten years ago when Hyland took over Nashville and I last took the general session stage at CommunityLIVE (at that time called the OnBase Training & Technology Conference). For those that don’t know my background, I started my career in Content Services at Hyland as a Product Evangelist. This year will be my 12th CommunityLIVE. Now, I […]
There is no way to sugar coat it – Medicare Advantage plans are not meeting their customer satisfaction goals. Surveys prove it, with satisfaction having dropped from 2017 to 2018. One of the main drivers for the discouraging results is a lack of communication. Health plans are not leveraging communication strategies to engage members even though it’s the most effective […]