Explore Capabilities & Features

Hyland offers content services capabilities that simplify and improve how you interact with information at every stage of the content journey – from capture to distribution, and every step in between. The best business option for any digital business transformation is one that offers compatibility and innovation across people, process, and technology. Check out the resources below to learn more about the importance of a flexible content service platform, key capabilities to consider and how to embrace a solid strategy.


Information enters your organization through a variety of avenues and in a variety of different formats. Leverage multi-channel capture for all types of content with intelligent automation to classify, extract and validate critical incoming information, eliminating manual processes and reducing errors.

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Case Management

With a case management approach to solving business problems, employees have a complete view of all the information they need to complete their work. A case management solutions also increase visibility into an entire case so you can make improvements and increase effectiveness over time.

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You need a content collaboration platform that can be your corporate standard. Not only should it be simple to manage but also provide you with control and be designed with the enterprise in mind. Just as importantly, a tool that fits the needs of each user and integrates into your broader content solution strategy.

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Content Management

With Hyland’s electronic content management capabilities, you organize, manage and optimize critical content originating across your organization, providing users with a complete view of the information they need when they need it.

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Customer Communications

Hyland's customer communications management solution overcomes the inherent obstacles of manually assembling and outputting the document types you frequently create – saving time, effort and the expense associated with generating both internal and customer-facing output.

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Business Process Automation

BPA helps streamline your critical processes, improving efficiency and empowering your users to focus on high-value interactions. Automate repeatable tasks, route documents, manage exceptions and extend key processes using tools like configurable workflow and customizable forms.

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Reporting & Analytics

The ability to monitor, report on and then optimize your key processes and workstreams is crucial to continuous improvement. Gain visibility into your content and processes with real-time reporting and analytics, including interactive dashboards and audit trails of all content-related activities.


Our industry-leading Enterprise Search platform empowers organizations to intelligently search the ever-growing volume of business data across numerous systems, applications and devices. With Enterprise Search technology your users can discover the information they need, and your organization can proactively reduce information security risk and improve compliance.

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Retention & Records Management

OnBase minimizes risk and supports compliance by securely storing, protecting and destroying your information in accordance with applicable regulations. With these retention and records management software capabilities, your staff can concentrate on day-to-day business activities rather than worry about fulfilling specific records management and compliance needs.

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