As we work through these challenging times, we want you to know that the team at Kiriworks and our friends at Hyland are here to support you and your organization. As we navigate the COVID-19 situation, our top priority is the health and safety of our customers and employees. Conditions change on a daily basis and our collective team is here to provide you the resources to maintain the health of your OnBase content services platform and support your workforce.
Below you will find a number of resources and options to help your organization adapt to this ever-changing environment. Thank you for your partnership and please let us know how we can help.
Free Support Services
To provide the best support possible during this tumultuous time, Kiriworks is providing all OnBase Maintenance Services customers with the benefits of Support Services at no cost through July 2, 2020. We know IT teams are being pressed to solve the challenges of supporting a new remote workforce, so we are here to help. Effective immediately, all OnBase customers with an active maintenance contract can receive the following benefits:
- Unlimited Phone Support
- Unlimited Email Support
- Unlimited Online Chat Support
- Initial Triage of Customizations
Current Support Services customers will also get the benefit of some extra guidance and leadership to help navigate this situation. Over the next several weeks, each Support Services customer will receive a direct call from our Customer Care Team leadership team to understand if there is anything we can do to further support their needs during this unprecedented time.
Unlimited ShareBase Access
At this unprecedented time, millions of workers are being asked to work from home – almost overnight. This scale of remote work creates specific challenges not only for required system and information access, but also for required collaboration. This is a perfect time to explore Hyland’s secure, cloud-based content sharing and collaboration platform: ShareBase.
For all customers who don’t currently own ShareBase, Hyland is offering a free subscription until at least July 1, 2020, shortening typical deployment time and providing immediate benefit. For current ShareBase subscribers, Hyland is providing free expansion to an unlimited number of users through at least July 1, 2020, to better support your workforce.
Learn more about ShareBase at ShareBase.OnBase.com and connect with your Kiriworks Account Executive to take advantage of this offer.
Web Server Pilot
Keep your users connected, your content accessible and your critical processes moving forward with a free six-month pilot of the OnBase Web Server. This provides secure, web-based access to your enterprise data and documents, and real-time interactions with business processes: anywhere, any time.
For customers that take advantage of this six-month pilot, Kiriworks will provide assistance with standing up an externally-facing Web Server at no cost. This 8-hour, limited engagement includes the following:
- Remote services to install one externally-accessible OnBase Web Server
- Configuration of the OnBase Web Server to meet internal controls as needed
- Configuration of the OnBase application to meet organizational goals
- Testing from an external endpoint to ensure proper and expected behavior
To get started, we ask that:
- Windows Server with IIS installed that is compatible with your OnBase version
- Credentials and rights to install and test OnBase
- TLS Certificate to keep your data secure in transit
Click here to learn more about the OnBase Web Server and connect with your Kiriworks Account Executive to take advantage of this offer.
For a limited time, Hyland’s most popular Premium Subscription courses are free to all users. It’s an opportunity to hone your skills, learn a new module, prepare for your project and earn credit for the courses your complete.
- Full-Text Search
- Hyland Identity Provider for OnBase Foundation EP1
- Reporting Dashboards: Hands-On Lab
- Security: Introduction to OnBase Security
- Unity Scheduler: Troubleshooting
Learn more at Training.Hyland.com.
Learn by doing remotely! Attend sessions live or watch the recordings later for ultimate flexibility. Register for a single webinar series, or purchase the webinar bundle to gain full access to all three of the webinar series.
Expanding Your Workflow Skills for Process Agility
Begins 04/06/20 | 9 Hours | 9 Webinars
WorkView Essentials: Rapidly Building Solutions for Today’s Challenges
Begins 04/06/20 | 9 Hours | 9 Webinars
System Administration: Reduce Your Issue Resolution Time and Effort
Begins 04/07/20 | 9 hours | 9 Webinars
Remote Workforce Skills
Kiriworks Hyland Software have been building our remote teams for more than 20 years, with hundreds of employees in various time zones & countries. Whether you work remote all the time or you’ve been thrust into it recently, we will help you thrive with these free eLearning courses.
Staying Effective and Connected While Working Remote
50 minute course
Conducting Exceptional Remote Meetings
15 minute course
Adjusting to Remote Work Life
34 minute course
We are living in a very stressful time with several unknowns and new information coming at us each day. Getting through this time means being there for each other. Here are some links to materials to help you and your team survive the COVID-19 situation:
Many of us are adapting to a new normal of working from home with our spouses, children and virtual co-workers. Outside of the environmental changes, there are several adjustments we need to make to get the most out of ourselves while working from home. Here are some tips and tricks to adapt to your new office:
- I’ve Worked From Home for Almost 20 Years – These 6 Tips Make It Awesome
- 10 Tips From CEOs on Working From Home Effectively and Happily
- The Best Tips for Working From Home, From People Who Do It All The Time
- A Guide to Manage Your (Newly) Remote Workers
- Working Remotely During COVID-19: Your Mental Health and Well-being
In the course of one week, many of you have transitioned from being an OnBase expert to adding the responsibility of educating your children during the COVID-19 outbreak. Balancing the pressures of working remotely while keeping a pulse on your children’s education is an expected challenge. Here are some quick tips on maintaining this balancing act:
- Teacher: You Don’t Have to Strive for Perfection When Homeschooling Your Kids
- A Crash Course on Homeschooling for Parents Affected by COVID-19 School Closings
- Tips for Handling Work and Kids During COVID-19 Isolation
- Free Resources, FAQ for Families Educating at Home During Coronavirus Pandemic
Resources for Kids