News Releases

Client Services, Inc. (CSI) is a full service receivables management and customer care provider. Being a heavily service-focused company it was imperative to the CSI team to improve efficiencies and reduce costs without compromising their exception customer service. A Kiriworks partner and OnBase Customer since 2008, CSI called on Kiriworks to expand the existing ECM solution and include features that would improve document distribution and information delivery while reducing paper consumption.

With a combined solution including Kofax Capture and Hyland’s OnBase, the Business Technology team started with the back office operations but quickly expanded the project to include document distribution throughout their nationwide call centers. With the expanded solution CSI reduced time and increased accuracies, enabling them to get the right information in the right hands quicker.

“The transition from paper based business processes to automated content management business processes with OnBase has allowed CSI to meet, and in most cases exceed, the ever-increasing regulatory requirements from our clients and government entities while providing a good return on investment.” Said Kirk Landwehrmier, ECM Specialist at Client Services, Inc.

With the increased accessibility to information and prompt response times to customer inquiries, CSI’s customer service remains unparalleled in the industry.

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Can’t We Automate That?

There is a very good chance you cannot go an entire day without hearing about automation. Perhaps it’s the commercial that shows someone turning off their TV, turning a faucet off, and locking the doors to their house all at once via their smart phone. Maybe you have read about Google’s autonomous cars, or see entire manufacturing operations run by […]

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5 ways an ECM project is like planning a wedding

Yes I said wedding! As a new bride-to-be I learned very quickly that planning a wedding is very exciting, but at the same time overwhelming and stressful. You have to book the church, lock down a venue, hire a photographer, secure good entertainment that can get your guests on the dance floor. Then there are dress fittings, flowers, cake, invitations, […]

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Reduce, Reuse, Refactor

Code simplicity and forethought for reuse. It requires more effort up front, but boy does it ever pay off in the long run! It’s the easiest way to simplify and maintain solutions and along with clever refactoring, is the easiest way to understand the code and make changes or add additional functionality in the future. I’ve been a personal witness […]

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WorkView | Case Manager: Why You Want It.

WorkView|Case Manager is a data-centric business process solution that allows you to create custom applications to meet business needs that uses your existing OnBase database. There are 6 essential parts to WorkView. WorkView can also utilize Workflow to move a record/object just like it was a document. Records/objects can be evaluated in Workflow Rules to determine what steps in the […]

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March 21, 2013

NEWS CLIP: Client Services, Inc. utilizes partnership with Kiriworks to Expand ECM Solution

Client Services, Inc. (CSI) is a full service receivables management and customer care provider. Being a heavily service-focused company it was imperative to the CSI team to improve efficiencies and reduce costs without compromising their exception customer service. A Kiriworks partner and OnBase Customer since 2008, CSI called on Kiriworks to expand the existing ECM solution and include features that would improve […]
February 19, 2013

Hyland Software Honors Kiriworks for the Seventh Straight Year

Recognition salutes Kiriworks successes in helping organizations operate more efficiently through the OnBase enterprise content management (ECM) solution. Kiriworks once again accepted Gold & Diamond award honors from Hyland Software at the Team OnBase Conference hosted in Naples, Fla. For the seventh straight year, Kiriworks has been acknowledged by Hyland Software for their excellence in developing and implementing ECM solutions […]
February 15, 2012

Kiriworks Awarded Top Honors From Hyland Software for the Sixth Consecutive Year

Recognition salutes Kiriworks successes in helping organizations operate more efficiently through the OnBase enterprise content management (ECM) solution. Kiriworks proudly accepted Gold & Diamond honors from Hyland Software at the recent Team OnBase Conference hosted in Naples, FL. This is the sixth consecutive year that Kiriworks has been honored by Hyland Software for their success in helping organizations operate more efficiently through the OnBase enterprise content management […]
October 18, 2011

Franciscan Alliance Wins Big With Award for Administrative-to-Enterprise ECM Solution

Hyland Software honors Kiriworks customer, Franciscan Alliance with RealSolutions Award Organizations are continually searching for ways to do more with less while still improving their business processes. This “do more with less” mentality always finds its way into the world of technology – especially with organizations looking for flexible solutions that they can leverage across the enterprise. At this year’s OnBase […]