News Releases

Client Services, Inc. (CSI) is a full service receivables management and customer care provider. Being a heavily service-focused company it was imperative to the CSI team to improve efficiencies and reduce costs without compromising their exception customer service. A Kiriworks partner and OnBase Customer since 2008, CSI called on Kiriworks to expand the existing ECM solution and include features that would improve document distribution and information delivery while reducing paper consumption.

With a combined solution including Kofax Capture and Hyland’s OnBase, the Business Technology team started with the back office operations but quickly expanded the project to include document distribution throughout their nationwide call centers. With the expanded solution CSI reduced time and increased accuracies, enabling them to get the right information in the right hands quicker.

“The transition from paper based business processes to automated content management business processes with OnBase has allowed CSI to meet, and in most cases exceed, the ever-increasing regulatory requirements from our clients and government entities while providing a good return on investment.” Said Kirk Landwehrmier, ECM Specialist at Client Services, Inc.

With the increased accessibility to information and prompt response times to customer inquiries, CSI’s customer service remains unparalleled in the industry.

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Submit or Not to Submit? That is the AOR question.

Appointment of Representative, (aka the AOR) always seems to be a topic of conversation in the healthcare payer space. Every show we attend, every customer we talk with and every industry function we attend, there are intense conversations and differing opinions on what is required by CMS. Do you only submit an AOR once? Do you need to submit a […]

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New CMS Guidance

  As part of an initiative to streamline the Medicare Advantage and Prescription Drug appeals and grievance processes, CMS has consolidated Chapter 13 of the Medicare Managed Care Manual and Chapter 18 of the Prescription Drug Benefit Manual into one comprehensive guidance document. They are doing this to better align and provider a more defined, straightforward and non-repetitive understanding of […]

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Your Best Teacher Is Your Last Mistake

5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]

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How Painful is Your Contracting Process?

Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]

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March 21, 2013

NEWS CLIP: Client Services, Inc. utilizes partnership with Kiriworks to Expand ECM Solution

Client Services, Inc. (CSI) is a full service receivables management and customer care provider. Being a heavily service-focused company it was imperative to the CSI team to improve efficiencies and reduce costs without compromising their exception customer service. A Kiriworks partner and OnBase Customer since 2008, CSI called on Kiriworks to expand the existing ECM solution and include features that would improve […]
February 19, 2013

Hyland Software Honors Kiriworks for the Seventh Straight Year

Recognition salutes Kiriworks successes in helping organizations operate more efficiently through the OnBase enterprise content management (ECM) solution. Kiriworks once again accepted Gold & Diamond award honors from Hyland Software at the Team OnBase Conference hosted in Naples, Fla. For the seventh straight year, Kiriworks has been acknowledged by Hyland Software for their excellence in developing and implementing ECM solutions […]
February 15, 2012

Kiriworks Awarded Top Honors From Hyland Software for the Sixth Consecutive Year

Recognition salutes Kiriworks successes in helping organizations operate more efficiently through the OnBase enterprise content management (ECM) solution. Kiriworks proudly accepted Gold & Diamond honors from Hyland Software at the recent Team OnBase Conference hosted in Naples, FL. This is the sixth consecutive year that Kiriworks has been honored by Hyland Software for their success in helping organizations operate more efficiently through the OnBase enterprise content management […]
October 18, 2011

Franciscan Alliance Wins Big With Award for Administrative-to-Enterprise ECM Solution

Hyland Software honors Kiriworks customer, Franciscan Alliance with RealSolutions Award Organizations are continually searching for ways to do more with less while still improving their business processes. This “do more with less” mentality always finds its way into the world of technology – especially with organizations looking for flexible solutions that they can leverage across the enterprise. At this year’s OnBase […]