Client Services, Inc. (CSI) is a full service receivables management and customer care provider. Being a heavily service-focused company it was imperative to the CSI team to improve efficiencies and reduce costs without compromising their exception customer service. A Kiriworks partner and OnBase Customer since 2008, CSI called on Kiriworks to expand the existing ECM solution and include features that would improve document distribution and information delivery while reducing paper consumption.
With a combined solution including Kofax Capture and Hyland’s OnBase, the Business Technology team started with the back office operations but quickly expanded the project to include document distribution throughout their nationwide call centers. With the expanded solution CSI reduced time and increased accuracies, enabling them to get the right information in the right hands quicker.
“The transition from paper based business processes to automated content management business processes with OnBase has allowed CSI to meet, and in most cases exceed, the ever-increasing regulatory requirements from our clients and government entities while providing a good return on investment.” Said Kirk Landwehrmier, ECM Specialist at Client Services, Inc.
With the increased accessibility to information and prompt response times to customer inquiries, CSI’s customer service remains unparalleled in the industry.
Appointment of Representative, (aka the AOR) always seems to be a topic of conversation in the healthcare payer space. Every show we attend, every customer we talk with and every industry function we attend, there are intense conversations and differing opinions on what is required by CMS. Do you only submit an AOR once? Do you need to submit a […]
As part of an initiative to streamline the Medicare Advantage and Prescription Drug appeals and grievance processes, CMS has consolidated Chapter 13 of the Medicare Managed Care Manual and Chapter 18 of the Prescription Drug Benefit Manual into one comprehensive guidance document. They are doing this to better align and provider a more defined, straightforward and non-repetitive understanding of […]
5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]
Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]