Kiriworks Blog

These days, most every company has at least some sort of digital solution(s) for capturing and processing their documents.  Efforts to reduced the use of paper have spawned various electronic sources (fax, email, mobile, shared folder, etc.) but in the end many of us are still just performing a classic store/retrieve action with our documents.

If this is the case for your company, I hate to break it to ya but in terms of the technology and end user expectations your solution has become somewhat of a Baby Boomer.  This is not completely bad but similar to other baby boomer editions, there are limitations to the flexibility, speed and functionality (wink,wink).

As a result, your ability to respond to current business demands can fall short if your Electronic Content Management (ECM) solution is not able to deliver.  If you’ve recently made a substantial investment in your solution then an upgrade and/or addition of functionality on top of a solid solution can add new life and improve efficiency.  When your core system is solid then it is possible to keep additional  investment to a minimum while keeping your business relative to today’s competitive environment.

So if your ECM solution is outdated or just needs a tune-up what can you do?

  • Assess if your current solution is meeting your business needs against your competitors. Who is the market leader and is system speed and functionality giving them the advantage?
  • Determine if the underlying technology and functionality available for your ECM system is up to today’s standards and needs.
  • If your underlying solution is solid then consider adding functionality that aids to automate your processes (OCR data extraction, workflow, mobile capture, etc.).  Also look for functions that allow integration with your other systems in place of manual keying or rework.
  • Even if your processes are fine you might look at dashboard reporting and similar applications that allow you to analyze processes and make ongoing improvements that drive down costs and speed delivery to customers.
  • Reach out to your solution partner for help in analyzing where you are and what could be done to get you the most for your continued investment.

Don’t end up like a baby boomer that stays in the past with old, tired processes and solutions.  Keep your options up to date and the life of your ECM system will be fuller and longer!

 

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Submit or Not to Submit? That is the AOR question.

Appointment of Representative, (aka the AOR) always seems to be a topic of conversation in the healthcare payer space. Every show we attend, every customer we talk with and every industry function we attend, there are intense conversations and differing opinions on what is required by CMS. Do you only submit an AOR once? Do you need to submit a […]

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New CMS Guidance

  As part of an initiative to streamline the Medicare Advantage and Prescription Drug appeals and grievance processes, CMS has consolidated Chapter 13 of the Medicare Managed Care Manual and Chapter 18 of the Prescription Drug Benefit Manual into one comprehensive guidance document. They are doing this to better align and provider a more defined, straightforward and non-repetitive understanding of […]

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Your Best Teacher Is Your Last Mistake

5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]

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How Painful is Your Contracting Process?

Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]

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August 19, 2016

Is Your ECM Solution a Baby Boomer?

These days, most every company has at least some sort of digital solution(s) for capturing and processing their documents.  Efforts to reduced the use of paper have spawned various electronic sources (fax, email, mobile, shared folder, etc.) but in the end many of us are still just performing a classic store/retrieve action with our documents. If this is the case for […]
August 4, 2016

Risk Management, “It’s in There”

If you have been doing waterfall projects for years and have heard the buzz about agile, your curiosity may be peaked.  Like the old Ragu commercial saying “It’s in There”, many of the most common project risks are resolved simply by the design of the agile approach and no separate Risk Management Process is necessary. The agile software development process […]
July 21, 2016

Can’t We Automate That?

There is a very good chance you cannot go an entire day without hearing about automation. Perhaps it’s the commercial that shows someone turning off their TV, turning a faucet off, and locking the doors to their house all at once via their smart phone. Maybe you have read about Google’s autonomous cars, or see entire manufacturing operations run by […]
June 11, 2016

5 ways an ECM project is like planning a wedding

Yes I said wedding! As a new bride-to-be I learned very quickly that planning a wedding is very exciting, but at the same time overwhelming and stressful. You have to book the church, lock down a venue, hire a photographer, secure good entertainment that can get your guests on the dance floor. Then there are dress fittings, flowers, cake, invitations, […]