Studies have shown that most people would rather be unhappy than uncertain. But when you are unhappy, you are less motivated, more stressed and may just feel lost. Why would you want to feel that way? And doesn’t that seem worse than being uncertain? Plus, how you deal with uncertainty can define your path towards happiness and overall success! So really, uncertainty and happiness go hand and hand.
In today’s world uncertainty is inevitable, especially in the healthcare payer universe. Many questions aren’t getting answered and payers find themselves chasing their tails. What’s going to happen to the Affordable Care Act? Should we pull out of the exchanges? Are we going to receive funding? Even though uncertainty can be stressful and full of surprises, there are steps you can take to be better prepared for these arduous times. When you are faced with the unknown you to think more critically about how to manage change, deal with adversity and prepare yourself for the unexpected. Forced to be more resourceful in how we meet certain goals and objectives, we can approach uncertain times as an opportunity to make changes.
Technology should be in the forefront when we start discussing resourcefulness, but some healthcare payers are still uncertain about technology. Why? Because at times this means an upfront expense without proven outcomes. But what if I said it could be proven? Technology can be a key resource helping your organization:
You can’t control external factors, but you can establish efficient, measurable business processes to improve how your organization does business. By leveraging technology and implementing software solutions, you can control your business processes and be better equipped to adapt to the ever-changing environment. This will allow you to focus more of your efforts on keeping people healthy and making sure they are receiving the highest quality of care.
“There will be very few occasions when you are absolutely certain about anything. You will consistently be called upon to make decisions with limited information. That being the case, your goal should not be to eliminate uncertainty. Instead, you must develop the art of being clear in the face of uncertainty.”
~ Andy Stanley
As part of an initiative to streamline the Medicare Advantage and Prescription Drug appeals and grievance processes, CMS has consolidated Chapter 13 of the Medicare Managed Care Manual and Chapter 18 of the Prescription Drug Benefit Manual into one comprehensive guidance document. They are doing this to better align and provider a more defined, straightforward and non-repetitive understanding of […]
5…4…3… 2…1 🚀, it’s time to move forward and discover the power of you! This is the message behind the 5 Second Rule by Mel Robbins. It’s a cool, powerful self-help concept I was introduced to while listening to Mel speak recently at Hyland Software’s CommunityLive event in Nashville, TN. Embracing that concept I say 5…4…3… 2…1 it’s time to […]
Does your contracting process take forever? Can it take weeks, even months to bring a contract from creation, through negotiation and finally to execution? What causes the bottlenecks and how can they be fixed? First, let’s identify some common hurdles within the contracting process. Once identified, we can implement a contracting management solution to address those issues and reduce contracting […]
It was over ten years ago when Hyland took over Nashville and I last took the general session stage at CommunityLIVE (at that time called the OnBase Training & Technology Conference). For those that don’t know my background, I started my career in Content Services at Hyland as a Product Evangelist. This year will be my 12th CommunityLIVE. Now, I […]